• CAN I COLOR MY STRANDS?

Yes. 7Strands is 100% unprocessed hair that can be colored and or bleached any level desired. However when coloring hair we recommend that you consult with a professional.

 

• DO THESE STRANDS REQUIRE MAINTENANCE?

Absolutely, treat this hair like your own hair. Use good quality shampoo and conditioning products. Check out our Hair product line for the best results. 

Shampooing & Conditioning your hair is very important to keep it soft and manageable. We recommend deep conditioning your hair once a week or bi-weekly, but avoid using oil or heavy styling products. 

Please see HAIR CARE tab for more.

 

• HOW LONG WILL MY HAIR LAST?

With good maintenance, this hair can last a lifetime. We put no expiration date on our hair. Please treat this hair as your own. Please remember that excessive heat and/or color can/will result in the reduction of its natural pattern of the hair.

 

• DOES THIS HAIR SHED?

Any hair that has been manufactured and stitched onto a weft is entitled to experience minimum shedding. Also if you cut your tracks you may experience shedding due to the fact the weft is now broken and strands are easier to slide out. If this happen seal the wefts to prevent hair from shedding.

To help with shedding each raw bundle is double wefted. However, to prevent any and all shedding we recommend that your stylist upon the installation, stitch and knot AROUND the weft and not through the weft of the tracks (if a sew in install is being done). This will definitely help prevent shedding. Remember, proper maintenance is extremely important and advised.

It is also normal to get a few strands here and there when detangling your strands.

 

•  HOW OFTEN DO YOU RESTOCK?

We try to restock once or twice a month. 

• WHEN WILL MY ORDER SHIP, HOW LONG IS SHIPPING? 

Our Processing time is 1-7 business days, to get your order processed and shipped out. Order processing begins as soon as an order is submitted. We ship hair daily so it may not take the full 7 business days to process your order.

Shipping Time: It will take 1-4 business days to receive your order from the shipping carrier once they receive it, which is after processing time is complete. 

If you order during a 7Strands Hair Sale, processing time for orders can take up to 5-10 business days. Your order will ship after processing time is complete.

Need hair fast? Select Express Shipping. (Normally 1 business day guaranteed, & 2 days if your state is far from GA.) If you select express shipping during a sale, your hair will ship out in 24-72 business hrs..  After that, you will receive it in 1-2 business days.

 

• CAN I CHANGE OR MODIFY MY ORDER?

Unfortunately order modifications are not permitted after an order is submitted.

 

• MY ITEMS ARE LOST OR STOLEN, HOW DO I GET A REFUND
   
  7Strands Raw Extensions is not responsible for any lost, stolen or damaged items. The customer is responsible for filing a claim with the courier to inquire about a refund. The customer must contact the courier directly and follow their procedures for a potential refund.
• If you selected Route Protect at checkout your package is also insured from loss, damage, or theft. You must file a claim through Route either via their app or their website. Once approved they will refund you your subtotal to place a new order.